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☀
Prompt
React
HTML
curl
Alerting
New rule
Rules evaluate every 30 seconds against the last 5 minutes of data.
Rule name
Metric
queue.depth
latency.p99
error.rate
Condition
is above
is below
Threshold
For
Severity
Sev 2
Sev 3
Auto-resolve when the condition clears for 10 minutes
Routing
Severity
Page
Chat
Email
Quiet hours
Sev 1
Yes
Yes
Yes
Ignored
Sev 2
Yes
Yes
No
Ignored
Sev 3
No
Yes
Yes
Respected
Sev 4
No
No
Yes
Respected