Claim for a delayed journey

Delay Repay is calculated from the scheduled arrival time at your destination, not from the departure delay.

04 June · Scheduled arrival 16:11

Aberdeen → Inverness

PassengerK. Oyelaran
CoachC
Seat41A
Paid£38.40

ReferenceQJ4 8LM 2210Arrived 16:47

What you are entitled to

Scheduled arrival: 16:11
Actual arrival: 16:47
Delay: 36 minutes
Band: 30 to 59 minutes — 50% of the single fare
Refund due: £19.20

This is calculated automatically from the operator's own arrival record. If you believe the recorded arrival time is wrong, say so in the notes and it will be checked against the signalling log.