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Ultra Civic Performance Report Data & Reports
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Published quarterly under the Local Government Transparency Code

Service performance, Q3 2026

Northfield Council · Housing & Council Tax · published 4 September 2026
Applications decided within 11 working days94%
Target 90% · met
Calls answered within 3 minutes68%
Target 85% · not met
Appeals concluded within 8 weeks81%
Target 80% · met
Correspondence answered within 10 days72%
Target 95% · not met
MeasureQ3Q2Q1Q4 2025Target
Applications decided in 11 days9492898890
Calls answered in 3 minutes6874798185
Appeals concluded in 8 weeks8180777580
Correspondence in 10 days7270849195